Refund Policy

Last updated: April 25, 2026

1. Subscription Purchases

All Lovixo premium subscription purchases are processed through the Apple App Store or Google Play Store. Refund requests for subscriptions must be directed to the respective platform, as their terms of service apply to all in-app purchases.

2. Eligibility for Refund

Refunds may be considered if: you were charged for a subscription you did not intend to purchase, or a significant technical error on our platform prevented you from using premium features and could not be resolved in a reasonable time frame. General dissatisfaction is not grounds for a refund.

3. How to Request

Contact billing@lovixo.com with your account email, transaction ID, purchase date, and reason. We will respond within 5–7 business days.

4. Non-Refundable Items

One-time in-app purchases (Super Likes, Boosts) that have already been used or consumed are non-refundable.